• Searching for a place
    • How do I clear the search history in HERE Drive on my Windows Phone?

      To clear the search history in HERE Drive, tap Settings > Clear personal data.

    • What can I do if I can't find an address or place in HERE Maps on my Windows Phone?

      If you have problems finding an address or place:

      • Check that the address is spelled correctly.
      • Try entering the first few characters of the place you're looking for and then choose from the list.
      • Check that you're online (i.e., that you have a data connection). Online search is quicker and more accurate than offline search.
      • The order of the search results is based on the distance from your current location. If searching for a place that's far away, use a more specific query.
    • How can I view venue maps with HERE Maps on my Windows Phone?

      If indoor map of the venue is available, you can view it by tapping the grey building icon. To select the floor in the building, tap the floor icon in the map view. To view the details of a place inside the building, tap the desired place in the indoor map.

      To return back to the normal map view, tap the map area outside the building.

      Note that an online connection is needed to view the venue maps.

    • How do I search for a place on HERE Maps?

      In the HERE Maps app:

      • Tap the Search icon at the bottom of the screen and search for your destination.

      OR

      • Tap the Places icon (next to the Search icon) to see what's nearby.

      OR

      • Select a place from your favourites (the star next to the Search and Places icons).
    • Can I see in HERE Maps which of my favourites are nearest to me?

      The favourites are shown on the map with star icons. To see the address of a place, select the star icon.

      To see a list of your favourites, along with info on how far they are from your current location, select the favourites icon on the toolbar.

    • How do I access the Groupon deals with HERE Maps on my Windows Phone?

      You can find the Groupon Now! deals near your current or selected location in the following way:

      • Select places in Maps main menu to view the nearby places on the map. Select show categories to select the category of service you want to explore.
      • Look for the place icons on the map which show letter "G" in the top right corner of the icon, or in the place list, check for services showing letter "G".
      • Tap to open the place details.
      • Tap the link in the deal section to redeem the deal at the Groupon mobile site.

      The Groupon deals are available only in selected countries.

      If you have any questions of the offered deals, contact the Groupon support.

    • How can I search in HERE Maps using geographic coordinates?

      Simply type or paste the coordinates in the search box. You can use any of these formats:

      • N 45'26'32" E 10'40'41"
      • 25 24 49.3 S 29 56 25.5 E
      • N57,555 E39,765
      • 40,676069 17,356254
      • 13.5957 100.6902
      • 49 16'792N 013 36'986E
      • N 52 30 2 E 13 23 56
      • 52 30 13 23
      • 50° 2' 50.915" N, 14° 20' 58.468" E
    • Why can't I see the street addresses with house numbers in HERE Maps for Windows Phone?

      To see house numbers, zoom in to street level.

      The house numbers can be seen in some cities, but not all. So if they're not there when you zoom in, there are no house numbers on the map for that city.

  • Getting directions
    • How do I get directions in HERE Maps on my Windows Phone?

      Choosing your destination

      In the HERE Maps app:

      • Tap the Search icon at the bottom of the screen and search for your destination.

      OR

      • Tap the Places icon (next to the Search icon) to see what's nearby

      OR

      • Select a place from your favourites (the star next to the Search and Places icons).

      Getting directions

      Once you've chosen your destination:

      • Tap on the destination flag in the place info bubble to get the route.
      • Alternatively, you can tap the place on the map and select get directions.

      When the route is shown on the map, swipe up to see your directions.

      You can switch between walking, public transport and driving routes by tapping on the little pedestrian, bus and car, respectively. To get navigation in your car with HERE Drive, tap the car icon and then start navigation.

    • Can I customise my directions in HERE Maps by choosing places I would like to go via?

      No, you cannot add waypoints to your route with HERE Maps on your Windows Phone.

      If you want to plan a route that passes through one or more specific places on your way to a final destination, you'll need a separate route for each part of the journey.

    • How do I plan a route starting from another place than my current location with HERE Maps on Windows Phone?

      You can plan a route between any locations in the following way:

      • Select Options > Directions.
      • Select the transport mode (walk, public transport or drive)
      • Select From and search for the start location. Select the desired place on the map or choose from the search list.
      • Select To and search for the destination location. Select the desired place on the map or choose from the search list.
      • When the route is shown, tap the down arrow at the bottom right or scroll down to view the route details.

      Alternatively, you can select the start and end points for the route on the map:

      • Long press the starting point on the map and tap the place icon.
      • Select directions from here.
      • Select the transport mode (walk, public transport or drive).
      • Tap the map at the top of the screen to enter the map view.
      • Long press the end point on the map and tap the destination flag in the place info bubble (or tap the place info bubble and select directions to here).
    • Can I get voice-guided walking directions in HERE Maps for Windows Phone?

      No, but you can see turn-by-turn navigation walking directions. The map follows your location and will beep and vibrate whenever it's time to turn. Keeping your phone in your pocket with the audio on bluetooth speakers or headset will ensure you get all notifications.

      For voice-guided driving directions, use HERE Drive

      For directions using public transport, use HERE Transit

    • Can I share a route in HERE Maps on my Windows Phone?

      To share your routes via email or share them to a social network:

      • From a list of directions, scroll down until the bottom menu bar appears (there should be three icons).
      • Tap the share icon (the middle one).
      • Select email to share the route via email, messaging to send by text message or post a message to share the route to social networks.
      • Write or modify the message and select the email recipient or the social network where the message is posted.

      Your friends can now view your route on their web browser by tapping the link included in the message.

  • Downloading maps
  • Changing the look of the map
  • Using your location
    • After updating my Nokia Lumia to Windows Phone 8.1, HERE Maps stopped working. What can I do?

      You probably need to install the most recent version of HERE Maps on your phone. First, uninstall the app by long-tapping on the app name in the program list and selecting Uninstall. Afterwards, go to the Store, search for HERE Maps and install it again.

    • Can I use walk navigation in HERE Maps for driving?

      Walk navigation doesn't work when your speed exceeds 30 km/h. Also, walk navigation is optimised for walking - it doesn't take into account, for example, one-way streets. When you need instructions for driving, select car mode in route details and launch HERE Drive by selecting start navigation.

    • Why can't HERE Maps find my location?

      Check that you've allowed HERE Maps and your phone to find your location.

      In HERE Maps

      Go to Settings in the HERE Maps app and turn on ** Use your location**

      In your phone settings

      In your phone's main menu, tap Settings > location > on.

      Things that can affect your GPS signal may include: being indoors, tall buildings, poor weather and some car windscreens. You'll also get a better fix on your location if you've got a data connection.

    • How do I share a place with my friends in HERE Maps for Windows Phone?

      You can share a place in the following way:

      • Search for the place or long press a place on the map.
      • Tap the place icon to view the place details.
      • Tap the share icon at the bottom of the screen.
      • Select the way you want to share the place:

        • email
        • messaging (SMS)
        • post a message (social networks)

      Your friends can view the place in their web browser by opening the link included in the message.

  • Traffic and public transport info
  • Writing reviews and adding photos
    • How do I add a photo of a place in HERE Maps for Windows Phone?

      To add a photo of a place:

      • Tap on a place on the map
      • Swipe left or right until you see the photos screen.
      • Tap add a photo.
    • How do I add or manage favourites in HERE Maps on my Windows Phone?

      You can see your favourites and collections by tapping the ** favourites** (star) icon in the main menu of HERE Maps.

      To add a place to your favourites:

      • Search for a place.
      • Tap the place icon to view the place details.
      • Tap the add-to-favourites [plus-and-star icon] icon.
      • Change the name of the favourite (if desired) and then confirm.
      • Select the collection where you want to save the favourite.

      To remove a place from your favourites:

      • Tap the favourites icon in main menu and select the collection to see your favourites.
      • Tap the place to be removed.
      • Tap the unfavourite (star-and-minus) icon.

      To see your favourites on the map (marked by a yellow star), select Settings > Show favourites on map.

    • How do I rate or review a place in HERE Maps for Windows Phone?

      To rate and review a place:

      • Tap the place you want to rate.
      • Swipe left or right until the reviews page becomes visible.
      • Tap add a review.
      • Tap how many stars you want to give the place and write a short review. (A review of at least 20 characters is needed before you can submit.)
      • Tap the upload icon (it looks like a speech bubble).
    • Is there a size limit for the photos I add to a place in HERE Maps for Windows Phone?

      No. Your photos are automatically adjusted to the right size when they are uploaded.

  • Syncing your phone with the web
  • Feedback
    • Where can I report problems with the map on my Windows Phone?

      If you already have a Map Reporter account, you can use that to report problems you find on HERE Maps ( mapreporter.navteq.com). If you don't have a Map Reporter account, you can use HERE Map Creator on here.com.

      HERE Map Creator lets you add streets and roads in more than 100 countries. You can also change the map and make corrections if you find something wrong.

      If it's not possible to make changes in your country using HERE Map Creator, first go to the place on the map where you want to report the problem. Then right-click and choose Report map changes from the menu. Finally, choose the type of problem or change you'd like to make, giving as much detail as you can.

    • How do I opt out from the Nokia Improvement Program with HERE Maps and Drive on my Windows Phone?

      Nokia Improvement Programme collects information about your phone and your use of the services to improve the products. You can opt out from the Nokia improvement program by disabling the following option:

      • Go to phone settings and select feedback to Nokia, scroll to the right and deselect Participate in Nokia Improvement Program.