• General
    • What changes will there be to the HERE Drive navigation license after the Cyan software update?

      A free global navigation license upgrade will be added to Nokia Lumia Windows Phone 8 devices and other Windows Phone 8 devices that currently have HERE Drive installed.

      The change applies to Nokia Lumia 520, 521, 525, 526, 625, 720 and 1320. Simply install the Lumia Cyan software update and make sure you have the latest HERE Drive version in your phone.

      For Nokia Lumia phones with HERE Drive+ already installed, there will be no change to the navigation license as they already offer global navigation.

    • Why doesn't HERE Drive show green-coloured roads where there's idle traffic?

      It could be that you're zoomed in too close on the map. Zoom out some, and the green-coloured roads will appear again.

    • Why do I get the error that navigation not available in my country when trying to start navigation in HERE Drive?

      Navigation is currently available in 99 countries. To see which countries they are, open HERE Drive and swipe up from the bottom of the screen, and tap Settings > Navigation licence.

    • What is the difference between HERE Maps and HERE Drive?

      HERE Drive is an application for voice-guided turn-by-turn driving navigation. HERE Maps is a map application which shows your current position and interesting places around you. You can also plan routes in HERE Maps but the app will launch HERE Drive for turn-by-turn navigation

    • Why can't I see street addresses with house numbers in my city in HERE Drive?

      Street addresses with house numbers are not available in HERE Drive. If you like, you can try HERE Maps, where street addresses with house numbers are available in selected cities.

    • How can I get HERE Drive back if I have accidentally removed it from my Windows Phone?

      If you have accidentally uninstalled the HERE Drive or HERE Drive+ app from your device, you can re-install it from Microsoft Store:

      • In your phone, start Store.
      • Browse in Nokia collection or search for HERE Drive or HERE Drive+ and install the application.

      Note that if your phone had initially HERE Drive version and you have purchased an upgrade to HERE Drive+, you don't need to purchase the app again. All of your Windows Phone app purchases are tied to your Microsoft account. You can download and re-install any app you've purchased by logging in to the Windows Phone Store.

      To download and reinstall HERE Drive+:

      • Go to Store on your phone and search for HERE Drive+
      • Tap Buy. You'll see a message saying you've already bought the app.
      • Tap Install.
    • What is the battery saver feature in HERE Drive?

      You can turn the battery saver feature on or off in Settings > Battery saver.

      When you're not using HERE Drive, remember to close the app properly by pressing the back key left to the Windows key.

      To see which apps are running in the background, long press the back button.

    • How can I prevent HERE Drive from using too much battery?

      To keep your phone battery from draining too quickly, it's best to connect the phone to an in-car charger when you're using HERE Drive.

      When you're not using HERE Drive, remember to close the app completely by pressing the back key to the left of the Windows key.

      To see which apps are running in the background, long press the back button.

      You can also turn on the battery saver: Settings > Battery saver. This will automatically switch off your GPS if HERE Drive is left running in the background when you're not using it.

    • After updating my Nokia Lumia to Windows Phone 8.1, HERE Drive stopped working. What can I do?

      You probably need to install the most recent version of HERE Drive on your phone. First, uninstall the app by long-tapping on the app name in the program list and selecting Uninstall. Afterwards, go to the Store, search for HERE Drive and install it again.

    • I use the previous versions of Windows Phone (Windows Phone 7). Can I also use the updated version of the HERE apps on my device?

      The latest HERE apps updates are available for anyone who upgraded to Windows Phone 8.x. If you haven’t upgraded to Windows Phone 8.x, we recommend that you do so because HERE apps for the earlier versions of Windows Phone won’t be updated in the future.

    • How can I change or delete the location in the “Find my car” function?

      HERE Drive automatically updates your car’s location whenever the app is running and your driving speed exceeds 15 km/h. However, if you open “Find my car” while the app is running, the automatic car location updates will stop. Also, you can’t set your car’s location yourself: it can only happen automatically.

  • Getting started
  • Navigation
  • Downloading maps
    • Why can't HERE Drive find my location?

      Check that HERE Drive and your phone can use your location:

      In HERE Drive:

      • Tap Settings > Location and turn it on.

      In your phone settings:

      • Tap location and turn location services on.

      Other things to consider: GPS:

      • If you're indoors, go outdoors to get a better signal.
      • If you're outdoors, move to a more open space.
      • If the weather's bad, or you're behind a UV-protected or heated windscreen, signal strength may also be affected.
      • Make sure you're connected to the internet.

      Wi-Fi:

      Wi-Fi can help find your location when GPS isn't available. Be sure to turn on Wi-Fi in Settings > Wi-Fi > Wi-Fi networking.

      Cellular:

      If neither GPS nor Wi-Fi can find your location, your cellular network can be used to help find you. Be sure you have a working SIM card in your phone and are connected to your cellular network.

    • How can I stop HERE Drive on Windows Phone from using my location?

      You can stop HERE Drive from finding your current location by tapping on Settings > Location.

      Note that to use the navigation in HERE Drive, location settings must be switched on.

    • Can I download maps and a voice for navigation for HERE Drive using a cellular connection?

      You can download small country maps also over your cellular connection, but for larger maps, you need to use Wi-Fi.

      If there's no map downloaded for your current location, it will be streamed over your cellular connection as needed.

      The navigation voice can be downloaded either over Wi-Fi or a cellular connection.

  • Speed limit warnings
    • Why is there sometimes no speed limit shown in HERE Drive?

      Speed limit info is provided for most larger roads, but on smaller streets, it may not be available.

    • How does HERE Drive tell me if I'm driving too fast?

      HERE Drive has a speed limit warning feature. If you exceed a certain speed, which you can set, a visual warning is shown and an alarm is sounded.

      The speed limit warning settings can be found in Settings > Speed limit:

      • Select Warning on to turn on the visual speed limit warning.
      • Select Play audio alert if you want to hear the alarm tone as well.
      • To set by how much you can exceed the limit before being warned, drag the Tell me if my speed exceeds the limit by slider. You can set separate limits for different speeds.
    • Does HERE Drive give speed limit warnings?

      Yes. HERE Drive can warn you if you exceed the speed limit.

      If you exceed a certain maximum, speed, which you can specify, a visual warning is shown, and an alarm is sounded.

      The speed limit settings can be found in Settings > Speed limit.

    • Why does my phone sometimes beep when I'm using HERE Drive?

      If the speed limit warning is turned on, you'll hear an alert tone when exceeding the speed limit. In HERE Drive, tap Settings > Speed limit and adjust the speed limit warning settings in your Windows Phone.

  • Voice guidance
    • Can I use HERE Drive voice navigation through my car speakers or to a Bluetooth headset?

      Due to technical restrictions, the audio output for HERE Drive doesn't currently work with Bluetooth. You should use your phone's built-in speaker instead.

    • How do I get the street names announced in HERE Drive on my Windows Phone?

      The text-to-speech feature lets you hear the street names when navigating with HERE Drive. To use the feature, you need to install the correct speech support both at the operating system level and in the HERE Drive application:

      Installing speech support for operating system

      • Select Settings > Speech > Speech language.
      • Select and download the desired speech language.

      Installing speech support for HERE Drive

      • In Drive select Settings > Navigation Voice and select the desired voice pack where the description shows "announced street names".

      Note that you need to install first the operating system speech support before the corresponding Drive voice pack can be installed.

    • How do I download a voice for HERE Drive navigation to my Windows Phone?

      Select Settings > Navigation voice in HERE Drive.

      You'll also need to install a voice in your Windows Phone settings. Close the HERE Drive app and go to Settings > Speech > Speech language to download your desired voice and language.

    • How can I get voice-guided navigation with HERE Drive on my Windows Phone 8 device?

      In HERE Drive, select Options menu > Set destination, and search for a destination, or select one from your favourite or recent destinations.

      If you want, tap the route settings icon (it looks like a cog or a gear) and make changes. Tap Start.

      If you haven't already downloaded a map and voice for navigation to your phone, you can do both of those in Settings > Map options > Manage maps and Settings > Navigation voice, respectively.

    • How can I delete old voice guidance instruction in HERE Drive?

      If you want to delete the voice guidance files, you will need to uninstall and reinstall HERE Drive:

      • In the apps menu, tap and hold HERE Drive and select uninstall.
      • Start Store.
      • Reinstall HERE Drive from Nokia Collection or search for "HERE Drive".

      Note that you can have several voice guidance files downloaded on your phone and you don't need to delete them to start using another voice guidance. Simply select the desired voice guidance in Settings > Navigation voice. The size of the voice guidance file is relatively small (the size can be seen in the Download new menu). Having several voice guidance files on your phone shouldn't cause any issues with your phone's memory.

    • Even if I'm not using the voice guidance, it would be great if HERE Drive could still warn me if I exceed the speed limit. Can it do that?

      Yes, it can. Just make sure the GPS is turned on in your phone, and HERE Drive will track you on the map as you drive and give you speed limit warnings as well.

    • Can I listen to the previous voice command again in Drive?

      Yes. You can repeat the previous voice command by tapping on the direction arrow or on the info bar on top of the screen.

  • My Commute
    • Where does My Commute in HERE Drive get traffic info?

      Traffic info comes from many sources:

      Incident reports:'Incidents' can be anything from jams on motorways to planned roadworks. The reports often come from local authorities, such as the police or a traffic management agency.

      Traffic sensors: Many metropolitan areas have traffic flow sensors that measure the current average speeds on motorways and major roads.

      People like you: Incident reports are timely, but sensors focus mainly on major motorways. So we also rely on the wisdom of local people to help us get a picture of the traffic situation throughout the city. People who use HERE Drive or HERE Drive+ can also help by providing anonymous info about their current travel speed.

      Historic info: If sensors aren't giving us enough info, we can make relatively good assumptions about current traffic speeds based on historic info. Many city streets have very regular patterns, such as a traffic jam most mornings and fast-flowing traffic at night.

      Modelling: In many cases, it's possible to infer the overall traffic situation from partial info. If there's a heavy jam on a major road, for example, the adjoining side roads are probably also crowded.

    • Is My Commute traffic information always up-to-date in HERE Drive?

      In the HERE Drive application the traffic data is the most recent. However, in the Drive tile the refresh rate is controlled by the Windows Phone operating system and the traffic information on the tile may be out of date. By clicking the tile and launching HERE Drive, the Commute overview page is shown and the traffic data is immediately refreshed on the screen.

    • Do I have to be online to use HERE Drive's My Commute feature?

      Yes, My Commute requires a data connection to get traffic info and also requires a valid SIM card to be inserted into your device.

      Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. To avoid data traffic costs, consider getting a data plan from your network service provider.

    • Why are my commutes in HERE Drive saved to my HERE account?

      Your commutes are saved so that if you need to reset your phone, or you get a new phone with Windows Phone 8, you can restore your commute info.

      If you don't want to save your commutes to the cloud, in HERE Drive, swipe up from the bottom of the screen, tap Settings > My Commute, and switch Store in cloud to Off.

    • I don't want HERE Drive to sync my commutes with my HERE account. What can I do?

      In HERE Drive, swipe up from the bottom of the screen, tap Settings> My Commute, and switch Store in cloud to Off. Note that if you don't save your commutes to your HERE account, you can't restore your commutes if you reset your phone, or get a new Windows Phone 8 device.

    • Can I switch off My Commute recording in HERE Drive?

      You can switch off the My Commute feature by selecting Settings > My Commute and switch the slider to Off. By doing this, the recording will be stopped but you will also not get the benefit from the My Commute feature.

    • Why does the HERE Drive tile show My Commute information only at certain times?

      Commutes are shown based on the time window and your current location. The commutes are pushed to the tile only when the location and time are appropriate. E.g. if you are at home, you will not get those commutes pushed which normally start from work.

    • What happens with HERE Drive My Commute feature if the time and timezone are not correct in my phone?

      If the time or timezone is not correct, My Commute may start calculating your commute data too early or too late. To be sure that the commute data in the live tile is shown at right times, check that the time settings in your phone are correct.

    • Can I delete the alternative routes in My Commute in HERE Drive?

      No, but you can replace an older alternative route by driving a new route to the same destination. My Commute always shows the last three routes you've driven.

    • How can I restore my commute data from the cloud in HERE Drive?

      If you've saved your My Commute data to the cloud, it'll be automatically restored the next time you use HERE Drive.

      Note that you must be logged in to your Nokia account to be able to restore the data. If you're not already logged in, tap Sign in in HERE Drive.

    • How can I delete a destination from My Commutes in HERE Drive or HERE Drive+?

      In HERE Drive or HERE Drive+, swipe up from the bottom of the screen, and tap My Commute.

      To remove a destination, swipe left or right until you reach all commutes. Tap and hold the destination you wish to delete and select delete.

    • How do I add new commutes and more routes to My Commute in HERE Drive or HERE Drive+?

      To add a new commute to My Commute:

      • Swipe up from the bottom of the screen
      • Tap ** My Commutes**
      • Swipe left or right until you reach the ** all commutes** page.
      • Tap on new commute

      A new commute is also automatically added if you drive from the same starting point to the same destination two times while HERE Drive is running (even in the background).

      To add a new route to your commutes, just drive the route at least once. If you've driven along more than 3 different routes from the same starting point to the same destination, My Commute shows the last three routes you took. My Commute then works out the driving times for each route and shows you the best one.

    • Why do I sometimes get commutes automatically added in My Commutes list?

      A new commute is automatically added if you drive from the same starting point to the same destination two times while HERE Drive is running (even in the background). If you don't want to keep the commute, you can delete it by tapping on it and selecting delete.

    • In which countries is HERE Drive's My Commute feature available?

      The My Commute feature is currently available in the countries below:

      • Australia
      • Austria
      • Belgium
      • Brazil
      • Canada
      • Denmark
      • Finland
      • France
      • Germany
      • India
      • Ireland
      • Italy
      • Luxembourg
      • Mexico
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Russia
      • South Africa
      • Spain
      • Switzerland
      • Turkey
      • UK
      • Ukraine
      • United States

      More countries are added later as over-the-air updates.

  • Favourite places
  • Feedback
    • Where can I report problems with the map on my Windows Phone?

      If you already have a Map Reporter account, you can use that to report problems you find on HERE Maps ( mapreporter.navteq.com). If you don't have a Map Reporter account, you can use HERE Map Creator on here.com.

      HERE Map Creator lets you add streets and roads in more than 100 countries. You can also change the map and make corrections if you find something wrong.

      If it's not possible to make changes in your country using HERE Map Creator, first go to the place on the map where you want to report the problem. Then right-click and choose Report map changes from the menu. Finally, choose the type of problem or change you'd like to make, giving as much detail as you can.

    • How do I opt out from the Nokia Improvement Program with HERE Maps and Drive on my Windows Phone?

      Nokia Improvement Programme collects information about your phone and your use of the services to improve the products. You can opt out from the Nokia improvement program by disabling the following option:

      • Go to phone settings and select feedback to Nokia, scroll to the right and deselect Participate in Nokia Improvement Program.