Why is there no HERE City Lens in my Lumia 520, 521, 525, 526, 625 or 1320 phone? Can I download it in App Store?
Lumia 520, 521, 525, 526 and 625 don't support HERE City Lens, because there is no magnetometer in the phone. In Lumia 1320 there is no gyroscope sensor needed for HERE City Lens.
Does City Lens work without a network connection?
No. City Lens requires a network connection, either a mobile data connection or a Wi-Fi connection.
Where is the City Lens service available?
The City Lens service is available throughout the world in many countries, and it makes use of a registry of millions of places. We are always adding more places on a daily basis.
How can I check which version of City Lens I have?
Select ... > about. The City Lens version is shown.
Are there any fees associated with City Lens?
City Lens is free of charge. However, fees may apply for data connection usage. For info about data transmission charges, contact your network service provider.
After updating my Nokia Lumia to Windows Phone 8.1, HERE City Lens stopped working. What can I do?
You probably need to install the most recent version of HERE City Lens on your phone. First, uninstall the app by long-tapping on the app name in the program list and selecting Uninstall. Afterwards, go to the Store, search for HERE City Lens and install it again.
- Why is there no HERE City Lens in my Lumia 520, 521, 525, 526, 625 or 1320 phone? Can I download it in App Store?
Finding and adding places
After April 24th, 2015, what happens to my Nokia account and my favourites that I collected in HERE apps?
Starting April 24th, 2015, you will no longer be able to sign in to your HERE apps with your Nokia account username and password. This is due to recent changes in Nokia services.
The good news is you can easily import all your saved favourites from your old Nokia account to a new HERE account. If you haven't already, simply update the HERE app on your Windows Phone 8 or Windows 8 device before April 24th, 2015.
Alternatively, you can register for a new HERE account on the web at account.here.com and import your favourites to continue enjoying them.
Please remember to import your favourites to your new HERE account before April 24th. Otherwise, they won't be saved, and you won't be able to use them thereafter.
How does City Lens use my current location?
With your permission, City Lens attempts to obtain your current location and use this to show you more relevant content.
I don't see a lot of places in my location in City Lens. Why is that?
City Lens uses the Places registry, which is constantly being updated with new data. We hope your location will be updated soon.
What city or region is shown when I start City Lens? Can I change it?
When City Lens starts up, your current location is determined, and the places in that location are shown in the camera viewfinder, in a list, or on the map. You cannot see places in another city.
The only exception to this is the famous places category, which shows predefined famous places from around the world.
Can I add a place in City Lens if one is missing?
There is currently no way to add places to the system if one is missing from your current location.
How do I delete a search in City Lens?
Select and hold the search entry, then select remove.
How do I share a place with someone else in City Lens?
Select a place, then select the share icon at the bottom of the screen and how you want to share the place.
I think I’m using the right email address and password to sign in to my account, but it’s not working. What could be the problem?
If your email and password aren’t working when you try to sign in to your HERE account on the latest version of the HERE apps on Windows Phone 8.x, it could be that you’re using the email and password for your Nokia account. All Nokia accounts had to be shut down on 24 April, 2015. Favourites or collections saved using HERE apps while signed in to a Nokia account before that date are only available now if you imported them to a HERE account. To continue getting the most from HERE, please set up a HERE account using either the latest version of the HERE app, or by going to account.here.com.
I use the previous versions of Windows Phone (Windows Phone 7). Can I also use the updated version of the HERE apps on my device?
The latest HERE apps updates are available for anyone who upgraded to Windows Phone 8.x. If you haven’t upgraded to Windows Phone 8.x, we recommend that you do so because HERE apps for the earlier versions of Windows Phone won’t be updated in the future.
- After April 24th, 2015, what happens to my Nokia account and my favourites that I collected in HERE apps?
The compass and calibration
Sometimes when City Lens starts up, I get a calibration error. What does this mean?
The calibration error means that the compass is not calibrated. Rotate your phone until you hear a beep or vibration.
- Sometimes when City Lens starts up, I get a calibration error. What does this mean?