If you have problems finding an address or place:

  • Check that the address is correctly typed.
  • Try typing the first few characters of the place you're looking for and then choose from the list of predictions.
  • Check that your device is connected to the internet. Online searches often give more results than offline searches.
  • If you're searching for a place that's further away, make a more focused search request.

One of the best things about HERE Maps is that it’s designed to work offline. However, some things will work differently than they would when using the app online. Searching is one of these.

If you’re searching offline, you’ll generally find places that are closer to you and only ones on the maps you’ve saved on your phone. When you’re connected to the internet, your search results can be much broader. So if you’re not finding what you’re looking for offline, you could switch the app online and try searching again.